Privacy Policy

What Information We Collect

In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:

Information that you provide

When you create an account, browse the Service, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:

Account and profile

We collect your email address as the login credentials for your account and assign a user identification number to your account. If you choose to register or log in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect information in your profile, account settings and preferences in your Weverse account. We also collect your country/region.

Purchases

We collect data related to your orders on the Service (e.g., transaction ID, transaction history, product identification number), payment information required to complete the transaction (e.g., payment card number or other third-party payment information required for payment, billing address), information provided by you for product sizing purposes, your shipping address (e.g., city, state, country/region, postal code), designated package collection point (e.g., city, state, country/region, postal code) in countries where we enable this functionality, and recipient contact information (e.g., name, mobile phone number).

Customer support activity

When you communicate with our customer service team through our customer support functions on the Service, either with a customer service agent or with our virtual assistant (via the chatbot or hotline), through social media, or by any other means, we will collect your communication history with us, which includes any text, images, video, audio, or supporting documents exchanged between us.

Information you provide when you contact us

When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.

Chats with merchandise partners

When you chat with merchandise partners (directly or via virtual assistant) on Weverse, we collect your chat communications and other related information.

User-generated content

When you provide any content (e.g., images, videos, or text) to leave product reviews and ratings, provide images to search for items, or provide images or text to customise products, we collect this information and its associated metadata to support and enable your use of the Service.

Promotion participation

We collect your information on the Service through your participation in contests, promotions, surveys or other promotional activities, as part of the participation process, such as your participation records. We recommend that you read the rules and other relevant information for each promotional activity that you participate in. In addition, we collect information about your preferences for receiving marketing communications from us, as well as your interactions with them.

Other information not explicitly listed above

We will collect other information that you provide for purposes as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.

Information from third-party sources

To the extent permitted by applicable laws, we may receive and collect your personal information from other third-party sources, such as:

Data providers

We receive and collect your personal information, such as identity verification information and fraud-prevention risk scoring, from information services to help us detect fraud regarding payments, prevent unauthorised transactions, and safeguard the Service.

Marketing and advertising partners

We receive and collect your personal information from our marketing and advertising partners, such as business partners with whom we collaborate on marketing events and promotion of the Service. Specifically, we receive from these partners information including, for example, the specific advertisements you clicked on, attribution information via cookies and similar technologies to help us determine the origin of traffic to our Service, device data if you clicked on certain advertisements, responses to marketing emails, advertisements and offers, and audience information from marketing partners where they have the authority to share that information with us.

Public authorities, public sources, and rights holders

We obtain your personal information which may include username, address, email, mobile phone number, purchase and/or payment information from third party sources, for example, as necessary to comply with our obligations, prevent, investigate and detect an alleged claim or crime, or for a party to assert their legal rights.

Our payment processors

We obtain your personal information from our third-party payment processors who help us process transactions, provide our Service, and prevent fraudulent or illegal activity. The personal information our payment processors pass to us includes your name, email address, billing address, and phone number.

Other third-party services

We collect your personal information from other third-party services, such as:

• Social media services, from whom we may collect your username, profile picture, and/or email address associated with the relevant third-party services, if you choose to register or log in via said third-party service.
• Logistics service providers, from whom we may collect certain information about you, such as your package information, delivery progress, proof of delivery, and delivery address, and make this information available to you within your account, to effectively complete order fulfillment.
• Third-party mapping platforms, from whom we may receive, collect and locate the geographical coordinates of the address you have provided to us (e.g., Google maps), to easily direct you to the most appropriate package collection point for deliveries in countries where we enable this functionality.

Information collected automatically

To enhance your experience with the Service and support the other purposes for which we collect personal information as outlined in this Privacy Policy, we may automatically collect information about you, your computer, or mobile device, your interactions with the Service, and our communications over time, such as:

Device data

We collect personal information about the device you use to access the Service, such as device model, operating system information, internet service provider, language settings, unique identifiers (e.g., identifiers used for advertising purposes where permitted by applicable laws).

Service usage information

We collect personal information about your interactions with the Service, including the source from which you arrived at our pages, the pages you viewed, other interactions with the Service (e.g., your browsing history, searching and purchasing history), the items in your shopping cart and whether you opened our emails or clicked on the links within our emails. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.

General location data

We collect your approximate location data based on your technical information (e.g., IP address).

Data collected via cookies and similar technologies

We collect information via cookies and similar technologies stored on your device. These cookies are either necessary and required to provide our Service (for example, the cookies we use to remember your settings) or optional (for example, the cookies used to track and measure the advertisements shown to you). To learn more, including how to disable certain cookies, please read our Cookies and Similar Technologies Policy.

Declining to provide information

We need to collect certain personal information from you to provide the Service and certain related services. If you do not provide the information we require to provide the Service, we cannot provide the Service. However, we also collect some optional information from you; this information is optional, meaning we can still provide the Service, but without it, the quality of your experience of the Service may be affected.

How and Why We Use Your Information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

Create and maintain your account

We use your personal information to create and maintain your account on the Service and enable account security features (e.g., sending security codes via email or text messages).

Orders and delivery of products and services

We use your personal information to receive and process orders, deliver products and services, process payments, communicate with you regarding orders, products, services, and promotional offers, and facilitate order disputes, refunds and/or returns of your orders.

Improve and optimise services and troubleshooting

We use your personal information to optimise features, analyze performance metrics, fix errors, and maintain and improve the Service and our business. As part of these activities, we may create aggregated or otherwise deidentified data based on the personal information we collect.

Personalize your experience

We use your personal information to recommend features, products, and services that may be of interest to you. Personal information will also be used to determine your preferences and personalize your experience with the Service.

Communicate with you and provide customer support

We use your personal information to communicate with you (e.g., announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, disputes, complaints and feedback.

Promotional activities

We use your personal information to provide and facilitate promotions to you. For example, we use your account and profile information to identify you in promotional activities and to facilitate your invitations to friends whom you want to invite to join the Service.

Marketing

We and our service providers collect and use your personal information for marketing purposes in accordance with applicable laws. To the extent permitted by applicable laws, we may send you direct marketing communications, such as emails and push notifications. You may opt out of our marketing communications as described in the “Your Rights and Choices” section below.

Interest-based advertising

We and our third-party advertising partners may collect and use your personal information for interest-based advertising purposes, including to serve advertisements and to track and measure the advertisements shown to you. In providing interest-based advertising, we follow the Self-Regulatory Principles for Online Behavioral Advertising as set forth by the Digital Advertising Alliance (DAA), which is an advocacy organisation for responsible digital marketing and consumer privacy. You can learn more about interest-based advertising and your opt-out choices here.

Fraud prevention and security

We use your personal information to prevent, detect, investigate, and respond to fraud, unauthorized access to or use of the Service, violations of the Terms of Use and other Weverse policies, or other misconduct.

Compliance, legal obligations and protection

We may use your personal information for compliance purposes and to comply with applicable laws, including lawful requests and legal processes (e.g., responding to subpoenas or other lawful requests from government or regulatory authorities); to protect our, your, and other users’ rights, privacy, safety, or property (e.g., the establishment, exercise or defence of legal claims); to audit internal processes to ensure compliance with legal and contractual requirements and our internal policies; to enforce the terms and conditions that govern the Service; to prevent, identify, investigate, and deter fraudulent, harmful, unauthorised, unethical, or illegal activities, including cyberattacks and identity theft.

Purposes for which we seek your consent

In some cases, we may ask for your consent to collect, use, or share your personal information for a specific purpose that we communicate to you, in accordance with applicable laws.

Cookies and similar technologies for technical operations, performance enhancement, advertising, analytics, etc.

For more information about cookies and how we use them, please read our Cookies and Similar Technologies Policy.

Legal Basis

The applicable data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

• Performance of a contract: when we provide our Services, or communicate with you about them. This includes when we use your personal information to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use.
• Our legitimate business interests and the interests of third parties and/or our customers: when we optimize features, analyze performance metrics, fix errors, and improve the Service and our business, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others.
• Your consent: when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time following the instructions provided in the “Your Rights and Choices” section and we will stop processing of your data for that purpose. For example, we rely on your consent to send you direct marketing communications via various channels and you may withdraw your consent at any time following the instructions provided under “Opt-out of marketing communications” in the “Your Rights and Choices” section.
• Compliance with a legal obligation: when we use your personal information for compliance purposes and to comply with the applicable law, laws, lawful requests, and legal processes (e.g. responding to subpoenas or requests from government authorities) associated with your country of residence; to protect our, yours, and other users’ rights, privacy, safety, or property (including introducing and defending legal claims); audit internal processes to ensure compliance with legal and contractual requirements and our internal policies; enforce the terms and conditions that govern the Service; prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.

We process personal data only for specified, explicit and legitimate purposes and do not further process such data in a manner incompatible with those purposes. We ensure that personal data collected is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed, and without prejudice to your right to privacy.

How and Why We Share Your Information

At Weverse, we care deeply about privacy. We may share your personal information with the following parties for the purposes outlined below:

Affiliates

As a global company, our Service is supported by entities within our corporate group. We share some of your personal information with Weverse subsidiaries and affiliates as necessary to provide organisational, technical, legal and compliance support for the Service, including for the purposes of order fulfilment, and other core platform functions. Such personal information includes shipping address and contact information. These subsidiaries and affiliates either follow the same practices described in this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Service providers

We share your personal information with third parties who provide services on our behalf or help us operate the Service or our business (e.g., hosting, information technology, customer support, content delivery, email delivery, order fulfilment and delivery, marketing, fraud detection, compliance, security and website analytics). These third-party service providers only have access to personal information needed to perform their functions and services, and we require these service providers to use personal information only as necessary to perform their services or comply with applicable legal obligations.

Payment processors

We share your personal information with our payment processors as necessary to complete payments, process disputes, and/or process refunds.

Advertising and analytics partners

We may share your personal information with third-party advertising, marketing, and analytics companies for the interest-based advertising and analytics purposes described in our Cookies and Similar Technologies Policy. For additional information and to learn about your right to opt out of such practices, see the “Your Rights and Choices” section, and the Cookies and Similar Technologies Policy.

Third parties designated by you

We may share your personal information with third parties where you have instructed us or provided your consent to do so. We may share the personal information required for the services you request with third parties designated by you, for example, where you choose to share a link to a Weverse product listing via a third-party social media service. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.

Business and marketing partners

We may share your personal information with third parties with whom we collaborate in order to offer or promote the Service. For example, depending on your communication preferences, we may share your personal information with third-party service providers we have partnered with to send you marketing communications, for example via emails.

Professional advisors, public authorities, institutions

We may share your personal information with professional advisors, public authorities, and institutions where necessary to comply with our legal obligations, to protect our or others’ rights, or in connection with the establishment, exercise, or defence of legal claims.

Your Rights and Choices

Depending on your country of residence, you may have certain rights with respect to your personal information, including the right to access, correct, delete, or restrict the processing of your personal information, the right to data portability, and the right to object to certain processing. You can update your profile information from your account dashboard, delete your account instantly from Account → Settings → Danger Zone (“Delete Account”), or contact us at support@weverseonlineshop.com to make a request. You may opt out of marketing communications at any time, and you may withdraw any consent you have previously given.

Children

Our Service is not directed to children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us and we will take steps to delete such information.

Data Security and Retention

All data is transmitted over SSL-encrypted connections. Payment information is processed through certified payment gateways and is never stored on our servers in plain text. We use industry-standard security measures including encryption, secure hashing, and access controls to protect your data. We retain your account data for as long as your account is active. Order records are retained for 7 years for legal and tax compliance purposes. When we no longer need your personal information, we delete or anonymise it.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.